Help
Last updated: 1 July 2026
How we deliver across India and when we can help with damaged items. For other questions, see Contact or email support@healexharvest.com.
We ship within India only. International orders are not available yet.
Most orders arrive within 3–7 business days after payment confirmation, depending on your pin code and courier capacity. Remote areas may take longer. Track progress under Account → Order History when available.
Any shipping fee is shown at checkout before you pay. Promotions or free-shipping offers, when active, will also appear there.
Contact us as soon as possible if you need to cancel. If the order has not been shipped, we will try to stop it. Once dispatched, cancellation may not be possible.
We do not accept general returns or exchanges (for example change of mind, unused products, or preference).
Damaged or defective products: if your package arrives damaged or the product is defective, contact customer care with:
Our team will review the proof and talk with you. Where the claim is valid, we may offer a replacement or refund. Final resolution is at our discretion after that conversation.
Approved refunds are issued to the original payment method where possible, usually within 5–7 business days after approval (bank timelines may vary).
Hours: Mon–Sun, 9:00 AM – 6:00 PM IST
Email: support@healexharvest.com
Phone: +91 9704689170
We aim to reply within 24–48 hours.