Privacy Policy

Last updated: 1 July 2026

HealEx Harvest ("we", "us") respects your privacy. This policy explains what we collect when you use our website and store in India, and how we use it to serve you better.

1. Who we are

HealEx Harvest
7-236, Lingamguntla Agraharam, Narasaraopet, Andhra Pradesh, 522601, India
Email: support@healexharvest.com
Phone: +91 9704689170

2. Information we collect

• Account information — name, email, and login credentials so you can shop and track orders.
• Order & delivery details — shipping address, phone number, and products purchased so we can fulfil and support your order.
• Messages you send us — emails, WhatsApp or phone queries, and optional reviews or recipe comments.
• Basic technical data — information needed to keep your session secure, remember your cart, and run the website reliably.

We only ask for information that helps us process orders, prevent fraud, and improve your experience.

3. How we use your information

• Process, pack, and deliver your orders
• Confirm payments and send order-related updates
• Respond to support requests (typically within 24–48 hours)
• Improve our products, recipes, and website
• Protect our store and customers from misuse or fraud

We do not sell your personal information to third parties for their marketing.

4. Payments

Online payments are handled by secure payment partners (such as Razorpay). Card, UPI, and bank details are processed by those partners under their policies. We do not store your full card number on our systems.

5. Sharing of information

We may share limited data with trusted partners only as needed to run the business—for example courier companies for delivery, payment processors for checkout, and service providers who help us operate the store. They may use data only to perform services for us.

We may also disclose information if required by law or to protect our rights, customers, or safety.

6. Cookies

We use essential cookies and similar technology for login, cart, and security. You can control cookies in your browser; some features may not work if they are blocked.

7. Data retention & security

We keep order and account records as long as needed to fulfil purchases, handle support, and meet legal or accounting duties. We take reasonable steps to protect your information; no online system is completely risk-free.

8. Your choices

You may update your profile and addresses while logged in. For access, correction, or account-related privacy requests, email us at support@healexharvest.com. We will respond within a reasonable time.

9. Children

Our store is intended for adults who can enter a valid purchase contract. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this page from time to time. The "Last updated" date will change when we do. Continued use of the site after updates means you accept the revised policy.

11. Contact

Privacy questions: support@healexharvest.com
Write to us: 7-236, Lingamguntla Agraharam, Narasaraopet, Andhra Pradesh, 522601, India